From community member Kendra,
People don’t understand the struggles and physical pain of being handicap. Here’s an email I wrote Disney and my very recent terrible trip: I went to Disneyland on January 13th, 2019. I got there at 11:15pm but by the time I found parking and used the very limited elevator and long walk to the park it was 1pm. I am disabled and had very hard time. I got there and was told to go to City Hall once I got inside Disneyland and to let them know I was handicap. I did as instructed and was only given a map, an attitude, and no instructions as to what to do with limited mobility and how to do it. My first ride was a disaster. I went to Tomorrowland and tried going in to the buzz light year ride (I believer that’s what it’s called). I was told to park my ACV then was asked if I can transfer (which I replied yes to as long as I’m not standing long). I was standing for what seemed like a lifetime waiting for the staff to let us on the ride (15-20 minutes). My legs were in so much pain and I was sweating from the pain I was in. I then realized the park wasn’t very handicap friendly. I gave the benefit of the doubt and went to the next ride. I was told I can wait in line because my ACV fit fine. Every turn was very difficult I had to keep backing up to turn and people were getting upset and it was embarrassing for my family and I. After going on a few rides we decided to try California adventure and was given an even bigger attitude when I asked if there was any kind of pass ( I was tired of not being able to turn in line as well as feeling so much pain standing in line waiting for my transfer) I explained all this and was was looked up and down and told I will be fine as if they knew what I was feeling physically. I even upgraded to the fast pass to see if it helped but all I did was spend more money for nothing. Overall this was a once in a lifetime vacation being disabled and not able to work which was ruined by rude staff and and completely un-empathetic people. I’m truly disappointed in the lack of accessibility for the disabled. I even had a doctors letter because he was worried I would get slack for being disabled. I honestly thought it would be different I called before I took the vacation to ensure you were handicap friendly and your costumer service staff over the phone were phenomenal. Not so much in person and definitely not like universal studios which accommodated to my disability without me even having to ask.