From a member of our community:
My husband and I booked a hotel in Atlanta. When I booked it I stated I needed a handicap accessible room as I have MS. We were given a room on the 10th floor. The room I was given was fine other than the bed was way too high. We spoke to the Guest Relations Mngr. Regarding the bed, I may mention my husband had to lift my legs each time I used the bed to get in and out, she agreed that was a problem and that she would take it to her team. She was gracious about it.
Last Saturday we were awakened by a person on the hotel loudspeaker stating please leave your room there is a fire on your floor and do not take the elevator, please use the stairs. My husband and I left the room in a hurry and went into the hallway. We were the only ones on the floor. It was frightening, I have MS and cannot walk down 10 flights of stairs, that is impossible. My husband called 911 with no response. I truly thought we were going to die. So all we could do was stand there and pray. Eventually, a gentleman from the hotel came up and said he would stay with us well what good is that we would have all burnt to death.
We were then told we could go back into our room.
This is a disaster waiting to happen. When we booked the room they should have never placed us on the 10th floor. That is their responsibility. We brought all of this to the manager. and they totally agreed and would discuss this with their team.
This is something that needs to be addressed. Obviously, they do not have a very good policy and procedure in place.
This could have turned into a disaster! My husband and I were totally shaken up by this. We feel when someone calls for a handicap room and states they have a disability they should be placed on the first floor. We spoke to the Duty Manager and he agreed with us. He told us that he would remove charges from our bill for that might but was not done. We are going to contact him as he was not working when we checked out. We are still shaken up about this as my husband has PTSD and I MS.
What can we do about this? Does anyone have advice or experience?